Shipping policy

Shipping Policy

At Vairelle, we are committed to providing clear and reliable shipping information for every order.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be extended during holidays, high-volume periods, or circumstances outside our control.

Estimated Delivery

Most orders are delivered within 5–12 business days after processing. Delivery estimates are provided as estimates and are not guaranteed, as carrier delays, customs, weather, holidays, or other external factors may affect delivery.

Tracking Information

Tracking information will be provided by email once your order has shipped when available. Customers are responsible for monitoring their tracking information and contacting us promptly if an issue occurs.

Delivery Confirmation

An order shown as delivered by the shipping carrier to the address provided at checkout will be considered successfully delivered and fulfilled.

If you believe a delivered package is missing, please contact us so we can assist with investigating the shipment with the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Vairelle is not responsible for delays, failed deliveries, returned packages, or lost shipments resulting from incorrect or incomplete information supplied by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Shipping Delays

A shipping delay does not automatically mean an order has been lost or that the transaction was not fulfilled. If your shipment is delayed beyond the expected delivery window, please contact us so we can investigate the shipment and determine the appropriate resolution.

Lost Packages

If tracking indicates that a package has been lost in transit, please contact us. We will work with the carrier and, when appropriate, arrange a replacement or other resolution in accordance with our policies.

Payment Disputes and Chargebacks

If you experience an issue with your order, we strongly encourage you to contact Vairelle before filing a payment dispute so we have the opportunity to resolve the matter.

Vairelle maintains records related to order confirmations, customer communications, shipping information, tracking updates, and proof of delivery. In the event of a payment dispute or chargeback, relevant order and delivery documentation may be submitted to the payment provider as evidence that the order was properly processed and fulfilled.

Submitting a payment dispute does not override documented shipping, delivery, refund, or return information associated with an order.

Contact Us 

If you have any questions or concerns regarding your shipment, please contact Vairelle customer support and include your order number so we can assist you.